When can we talk about our systems?

"Universities and local schools are in crisis with testing in disarray and distant learning ineffective… [When can we talk about what school is for?]" - Seth Godin

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We don't do that here

"When I have the energy, I try to educate and inform instead of correct. But I still keep this simple phrase, 'We don't do that here' in my back pocket as a tool for ending and defusing situations when other approaches don’t work." - Aja Hammerly

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The surprising traits of good remote leaders

"Those chosen as remote leaders were doers, who tended towards planning, connecting teammates with help and resources, keeping an eye on upcoming tasks and, most importantly, getting things done. These leaders were goal-focused, productive, dependable and helpful." - Arianne Cohen

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The feedback fallacy

"Excellence is an outcome, so take note of when a prospect leans into a sales pitch, a project runs smoothly, or an angry customer suddenly calms down. Then turn to the team member who created the outcome and say, 'That! Yes, that!' By doing this, you’ll stop the flow of work for a moment and pull your colleague’s attention back toward something she just did that really worked." - Marcus Buckingham and Ashley Goodall

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If it's a nice problem to have, don't solve it now

"Whilst I'm building signup, I realise that I probably also need reset password functionality. If a user signs up, but then forgets their password, that's a problem. But from my perspective right now, is this a nice problem to have? Actually, yes! I have zero users, but having this problem implies I would have users, which would be great. Reset password functionality is important, and will absolutely be required eventually, but I can do it later. First, I should ship anything that's stopping me from getting users in the first place." - David Nicholas Williams

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Invert, always, invert

"Inversion is based on the maxim - invert, always, invert. It is about considering an inverse (usually a negative) outcome and listing the reasons for these. It forces you to either stop doing certain things or avoid the actions that lead to the negative outcomes. It gives us new possibilities and capabilities that we might not have considered otherwise." - Anup Jadhav

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22 principles for great product managers

"21. Every project includes a mix of Discovery, Design, and Delivery (and iteration); you should make sure these run in sequence." - Alex Reeve

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You need to have a vision

"You can’t be reactive. You have to have a sense of where you’re going. Because if you don’t, how can you know how to respond to the troubles that pop up along the way?" - Daily Stoic

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Productively managing conflict

"Alternative processes (e.g. 'dedicate 20% of engineering time to improving platform response speeds,' or 'if we fall below a certains speed benchmark, we’ll pause other priorities to get back to our standards') would have allowed you to more smoothly align incentives and set your team up for success." - Stay SaaSy

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How the pizza-focused app Slice got their first 1000 customers

"Fit yourself within the existing workflow to show value and then change them for the better." - Ilir Sela

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